Privacy Policy

Last updated 29 September 2025

Enigio AB, company reg. no. 556892-6876, Drottningsholmsvägen 10, 142 12 STOCKHOLM, SWEDEN along with its affiliates (“Enigio”), understands the importance of protecting and safeguarding your privacy when you use our Site. This Privacy Policy explains the information Enigio may collect on this website, how the information is used, and how you can access and correct certain information that we may collect.

For the purposes of this Privacy Policy, we act as the Data Controller of your personal information. Within this Policy, the terms ‘personal information’ and ‘personal data’ are used interchangeably to mean any information that identifies, relates to, or can reasonably be linked to an individual.

If you as a visitor choose to register or submit information to Enigio via this website (the “Site”), you agree to the use of such data in accordance with this Privacy Policy. Please note that this Site contains links to other websites, including, without limitation, websites maintained by Enigio, and other affiliated entities of Enigio. Also, it should be noted that Enigio may use third parties to host all or portions of, or to assist in maintaining the Enigio websites.

Enigio offers three Services:

  • trace:original
  • time:beat
  • e:archiver

This Policy applies to all three Services and references are made where relevant. All definitions in this Policy shall be interpreted in accordance with applicable data protection laws, which include the General Data Protection Regulation (Regulation no. 2016/679) (“GDPR”) and the Directive on Privacy and Electronic Communications (Directive 2002/58/EC), as well as national implementations and related legislation.

This Policy should be read together with our Terms of Use and our Online Purchase Terms. The Online Purchase Terms apply to customers purchasing services directly from our Site, while the Terms of Use apply to anyone accessing or interacting with our services, systems, or documents.

Please note that this Site contains links to other websites, including those maintained by affiliated entities of Enigio. Also, Enigio may use third parties to host, operate, or maintain portions of its websites.

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1. Information regarding your data protection rights under General Data Protection Regulation (GDPR)

Legal basis for processing: We may process your personal information because:

  • We need to perform under a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Your rights: If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

  • The right to access, update or to delete the personal information we have on you
  • The right of rectification (correct inaccuracies)
  • The right to object to processing
  • The right of restriction (limit how we process your data)
  • The right to data portability
  • The right to withdraw consent at any time

You also have the right to complain to a Data Protection Authority. Please contact your national authority if you believe your rights are violated.

To exercise your rights, email us at privacy@enigio.com. We may request proof of identity before processing your request.

2. Collection of your personal information

You can access many areas of our Site without submitting any personally identifiable information. You may voluntarily choose to provide Enigio with identifiable personal data by completing forms, sending emails, or other means as may be provided from time to time on the Site.

We will process the following personal data when you are using our Service after having registered generally or for an account for the Service:

  • Name
  • Email address
  • Company ID & name
  • IP address
  • Information about use of the Service
  • Photos taken by time:shot that you have chosen to store in your account (note: these are not accessed or processed by Enigio)
  • Billing address
  • Shipping address (if applicable)
  • Phone number (optional for support and transactional notifications)
  • Order history and transaction data including method of payment (e.g., last four digits of credit card if applicable, via payment gateway provider)

We require the personal data listed above in order to provide you with access to our Services. The processing of this data is necessary to enter into and fulfil our contractual relationship with you, and to ensure the proper delivery and maintenance of the Services.

Documents stored or managed within the trace:original Service may also contain personal data, depending on how users choose to structure or populate those documents. Enigio does not access or use the contents of such documents, except where necessary to provide the Service (e.g., secure storage, integrity checks, or troubleshooting). Responsibility for the content of archived documents rests with the user.

In addition to the information you provide directly, Enigio may also collect relevant personal data from trusted third-party sources, where appropriate. Such data will only be used as reasonably necessary to respond to your requests and to provide tailored information or service offerings. All data collected in this way is treated as “Personal Information” in accordance with this Privacy Policy.

Enigio also monitors traffic to and from the Site to identify technical issues, ensure security, and support overall administration. This data may be used to produce aggregated demographic insights to improve user experience, without identifying individual users.

We do not intentionally collect sensitive personal data through the Site. Should such information be required in exceptional cases, we will obtain your explicit consent before processing it.

Below are examples of situations in which you may choose to voluntarily submit personal information to Enigio through the Site.

We will use such information solely for the purpose(s) specified at the time of submission:

  • Requesting copies of Enigio publications
  • Registering for access to specific areas of the Site
  • Registering photos, data and personal comments in connection with the time:shot and time:beat services
  • Contacting us for more information about our products, services, events, or submitting general enquiries
  • Subscribing to newsletters, alerts, promotional offers, or other communications
  • Submitting a resume or job application for potential employment opportunities with Enigio
  • Participating in surveys, quizzes, promotional campaigns, or contests
  • Registering to attend or sponsor events and conferences
  • Placing orders or completing purchases of Enigio services or digital products via our online platform
  • Providing reviews or feedback regarding services you have used

3. Use of your personal information

Enigio uses personal information submitted through the Site to provide a way for customers, partners, customer and partner prospects, and other contacts to communicate with our team.

Enigio collects the personal information from you to establish and maintain relationships and to serve you better. Enigio will use your information to:

  • Send you alerts, service-related messages, or marketing communications about Enigio’s existing and future services, based on our legitimate interest. You may opt out at any time.
  • Improve and develop the Service or new services and products and to analyse your use of the Service based on our legitimate interest to improve our service.
  • Inform you about updates of the Service or the terms and conditions to administrate your user account, to enable and provide the Services and integration with third-party services, to ensure the technical functioning of the Service and to prevent the use of the Service in breach of the terms, and to otherwise provide the Service according to the terms and conditions on the legal ground fulfilment of a contract.
  • Process and deliver purchases, subscriptions, and payments made through our online sales channel, including issuing invoices, confirming transactions, and managing billing queries.
  • Detect and prevent fraudulent activity and security breaches as part of our legitimate interest in maintaining the integrity of our Service.
  • Enforce the terms and conditions, including to protect our rights, property and safety and also the rights, property and safety of third parties if necessary based on our legitimate interest to maintain sufficient IT-security, to evade fraud and to protect the Service from cyber threats or illegal activities as well as to protect Enigio in the event of a legal proceeding connected to the personal data; and
  • Fulfil requirements by law to which we are subject, for example, to prevent anti-money laundering (AML).

When appropriate, Enigio may also use the personal information separately or in combination with pre-existing information. By voluntarily submitting your personal information, you consent to the collection and use of your personal information as described in this Privacy Policy.

For trace:original, time:beat and time:shot, Enigio does not access, use, or process the content (e.g., personal photos, comments or documents) stored in your account, except where explicitly required and requested for technical support or incident investigation purposes. These material remain private unless explicitly shared by you.

In some circumstances, Enigio may share personal information that you voluntarily submit with trustworthy business partners. We will only use such third-party business partners in order to deliver services to us or on our behalf, and they are prohibited from using that information for any other purpose.

This includes service providers such as cloud hosting platforms, analytics providers, support tools, and secure payment processors like Stripe. These processors only act under our instructions and are bound by data processing agreements.

Personal Information collected on this Site is primarily stored and processed in Europe. However, depending on service configuration and geographic deployment (e.g., multi-tenant nodes), data may also be stored in other jurisdictions in accordance with applicable data protection laws.

Due to the existing legal, regulatory, and security environment, Enigio may be required, under certain circumstances, to disclose aggregate level and/or personally identifiable information submitted to Enigio through the Site.

Enigio will use reasonable efforts to limit such disclosures to the following circumstances:

  • Where Enigio believes in good faith that it is required to do so in response to a subpoena or other legal process.
  • Where reasonably required to do so in order to maintain, update or otherwise implement Enigio’s data security measures, equipment, technical operations and the like.
  • Where reasonably necessary to identify, contact, or bring legal action against persons or entities to preserve and/or enforce Enigio’s rights, including but not limited to enforcing the Terms of Use for this Site or the Terms and Conditions for Online Sales.
  • Protect and defend the rights or property of Enigio.
  • In urgent circumstances to protect the personal safety of the public or of users of the Enigio products, Services, and the Site.

All such disclosures will occur in accordance with applicable data protection laws and, where required, based on a valid legal basis. In addition, Enigio may also disclose personal information in connection with the sale, assignment, or other transfer of the Enigio business or any part thereof, or as part of a security audit.

4. Protection of your personal information

Enigio undertakes substantial efforts to protect the confidentiality of the personal information, preferences, and other information it has collected through this Site and will never knowingly allow access to this information to anyone outside Enigio other than as described herein. Enigio has made a substantial investment in its server, database, backup, and firewall technologies to protect the information assets of the Enigio network, including the confidentiality of Personal Information collected through this Site. These technologies are deployed as part of a sophisticated security architecture and protocol.

We implement appropriate technical and organisational security measures, including encryption in transit and at rest, secure user authentication, regular access audits, and system monitoring to prevent unauthorised access, alteration, disclosure, or destruction of your personal data.

Where we use third-party service providers (such as payment processors, hosting providers, or support platforms), we ensure these parties meet equivalent data protection and security standards through data processing agreements and due diligence.

5. You should also do your part in protecting your information

Your Enigio username and any password (if such is provided or enacted) are confidential, and we recommend that you not divulge them to anyone. Unfortunately, due to the nature of the Internet as a public transmission network, neither Enigio’s network nor data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect Personal Information that is transmitted to us by you, Enigio cannot ensure or warrant the security of such information. Thus, any Personal Information transmitted to us is done so at your own risk. Once we receive Personal Information, Enigio undertakes substantial efforts to protect the confidentiality of this information consistent with this Privacy Policy.

We encourage users to use strong, unique passwords and enable multi-factor authentication (if offered) to enhance account security. If you believe your account credentials have been compromised, please contact us immediately.

6. Cookies

If you review or download information, we may track the visit using “cookies”. Cookies are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. The use of cookies is an industry standard, and you will find cookies at most major websites. Cookies help Enigio to tailor information to your preferences and to see which areas of the web site are frequented most. Enigio never uses cookies to retrieve information from your computer that was not originally sent in a cookie. Most browsers are initially set to accept cookies. If you prefer, you can change your browser settings to refuse cookies. However, in so doing, you may not be able to fully utilise the Site.

We use both essential cookies (necessary for site operation) and non-essential cookies (e.g., for analytics and marketing). Non-essential cookies will only be activated after obtaining your explicit consent through our cookie banner in accordance with the ePrivacy Directive and GDPR. You can change or withdraw your consent at any time via the cookie preferences link available on our site. For a detailed breakdown of the cookies used and their purposes, please refer to our Cookie Policy.

7. Web Beacons

Pages on this Site may contain electronic images referred to as Web Beacons and sometimes referred to as single-pixel gifs or clear gifs. The Web Beacons may be used to assist in delivering cookies throughout our Site to track the number of users and Site activity tracking purposes.

Web Beacons used for non-essential tracking (e.g., email open rates, behavioural analytics) are only activated where prior user consent has been obtained, as required under applicable privacy laws.

8. Links to third-party websites

This Site may contain links to web sites which are owned and operated by third parties and do not operate in accordance with this Privacy Policy. When you link to other web sites through this Site, this Privacy Policy and our privacy practices no longer apply. We encourage you to review each site’s privacy policy before disclosing any personally identifiable information. Enigio is not responsible for the privacy practices of such third-party websites.

Where third-party content is embedded on our site (e.g., YouTube, social media plugins), we will provide notice and obtain consent before activating any related tracking technologies.

9. Choices regarding use of personal information

Upon voluntarily providing your personal information to Enigio through this Site, Enigio will use your personal information in accordance with this Privacy Policy. Should you at any time decide that you do not want to continue to receive electronic communications, you will have the ability to unsubscribe or “opt-out” from such communications by means of a link provided in each such communication, or if not provided therein, by sending an email or contacting us at the contact details provided in the Contact Us section of this Privacy Policy.

You also have the right to object to processing for direct marketing purposes at any time. Once you exercise your right to object, we will no longer process your personal data for such purposes.

10. Corrections, access, and updates to your personal information

Enigio aims to keep your personal information as accurate as possible. Should you at any time desire to review, correct or update your personal information, you may update your relevant profile or registration (when applicable) or contact us using the contact information outlined in the Contact Us section below Enigio will comply with such requests as soon as commercially reasonable. In order to ensure the safety of Personal Information, please note you will be subject to providing sufficient evidence of your identity at the time of any such request before any Personal Information records will be made available by Enigio.

You may also request the erasure of your personal data ("right to be forgotten"), restriction of processing, and data portability, where applicable. For any of these requests, please contact us at privacy@enigio.com.

11. Data retention

The Personal Information that you submit to Enigio will only be retained for as long as is requires for the purposes for which it was collected or as required by law. Our retention of your personal information allows Enigio to continue to provide you with highly personalised services without interruption.

We maintain a Data Retention Policy which sets specific retention periods based on the nature and purpose of the data, as well as applicable legal obligations. We regularly review our data holdings and securely delete or anonymise personal data when it is no longer required.

12. Changes to this Privacy Policy

Enigio reserves the right to change this policy at any time and without prior notice to you. Please check the Privacy Policy frequently for changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. Enigio will take reasonable measures to notify you if there is a material change in our privacy practices with respect to use of the information you have provided to Enigio. Enigio will at its own discretion post these changes in our Privacy Policy. Enigio also will post a message on the home page of its Web site that states that the Privacy Policy has been changed and will provide a link to the Privacy Policy.

If changes materially affect your rights or our use of your data, we will also notify you via email or site notice, as appropriate.

Applicable Law

This Policy is governed by and interpreted in accordance with the laws of Sweden and applicable EU data protection regulations.

Contact Us

Enigio welcomes questions or comments about this Privacy Policy.

If you have questions or comments about this Privacy Policy, or should you wish to modify or discontinue information or communications that you receive in accordance with this Privacy Policy, please contact us at privacy@enigio.com. We welcome your feedback and will respond as promptly as possible.